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If A Fire Breaks Out

In the event of a fire, shout out "Kaji da!" (Fire!) to your neighbors in a loud voice. If it looks like you will not be able to put out the fire yourself, such as if flames have spread to the ceiling, immediately notify the fire station by calling 119.

An automated service is available which notifies you of the time and type of the disaster if a fire engine has been mobilized.

※Disaster/accident inquiry service
TEL 0180-999-009

When calling from some IP phones, PHS, and prepaid mobiles that are not on the NTT DoCoMo network
TEL 099-224-5000

Evacuating During A Fire

Following are the precautions to take when evacuating during a fire.

  1. As a guide, evacuate when the flames spread to the ceiling.
  2. When evacuating, priority is given to the elderly, children and sick.
  3. Evacuate as quickly as possible. Do not worry about your clothes and belongings.
  4. When escaping through smoke, keep as low as possible. With a wet towel covering your mouth, make your escape, crawling low to the floor. (Do the same when climbing stairs.) If in a room, keep to the walls. If in a corridor, keep to the center. Filling a nylon bag with air and putting it over your head will allow you to breath for about 90 seconds.
  5. Once you have escaped, do not go back in.
  6. If there is someone who has not managed to get away, immediately notify a nearby firefighting team.

Issuance of Disaster Victim Certificates

If your house and family possessions have been burned in a fire, you will need a Disaster Victim Certificate in order to make a claim on your fire insurance or to take steps for a tax reduction or exemption. Firefighting personnel cannot issue a Disaster Victim Certificate unless they have checked and investigated the scene of the fire. Before making an application, contact your local fire station.